FAQs

What is cremation?

The cremation of a pet is a traditional, respectful, clean, and rapid method of reducing a loved one’s remains. A pet is gently laid to rest on the hearth of a crematory chamber and is then exposed to high temperatures that reduce the matter into cremated remains

What is the difference between private, individually partitioned and communal pet cremation?

Private Cremation— Private cremation provides you with the opportunity to keep your pet’s cremated remains as a permanent and personal keepsake. When you choose private cremation, your treasured pet will be the only pet in the cremation chamber during the cremation process. When the cremation process is complete, we ensure that you receive only the cremated remains of your pet.

Individually Partitioned Cremation— Individually partitioned cremation provides you with the opportunity to keep your pet’s cremated remains as a permanent and personal keepsake. When you choose individually partitioned cremation, your treasured pet is placed into the crematory and separated from the other pets with partitions. When the cremation process is complete, we ensure that you receive only the cremated remains of your pet in your choice of one of our complimentary urns.

Communal Cremation— A cremation procedure where multiple pet’s are cremated together without any form of separation. These commingled cremated remains are not returned to the pet parent but are scattered on our 18-acre farm that surrounds our facility.

Can I bring my pet directly to Metro Animal Service?

Yes, you may bring your pet directly to us. You can also arrange for us to bring your companion into our care directly from your veterinary hospital. Due to COVID-19 restrictions, please call first so that we are prepared for your arrival.

My pet passed away and I am not sure what to do now?

If your pet passes away at your veterinarian’s hospital ask who they choose for cremation services. If your veterinary clinic is one of our clients, there is no need to contact us. They will notify us about your pet and your final arrangement wishes.

If they do not use Metro Animal Service, simply let them know you have chosen Metro Animal Service for your pet’s aftercare needs. You may call us or ask your veterinarian to call us. We will bring your pet into our care from your veterinarian’s office or at any of the emergency or specialty centers and transport your pet to our Memorial Center.  You are welcome to come to our center to complete the arrangements or contact us by phone.

How do I know that I am getting the right cremated remains back?

This is a common question, and rest assured that your beloved pet is tracked throughout the entire aftercare process. At Metro Animal Service, we use a proprietary tracking system called Paws e-Track™, which tracks your loved one through the pet aftercare journey. Your pet is assigned a unique identification number that is electronically scanned at multiple points through the aftercare process, from your veterinarian’s office and throughout our facility. At Metro, we offer 100% traceability and transparency.

 

How much does cremation cost?

The cost will vary depending service you choose. Please call for additional information. We accept cash, Visa, MasterCard, American Express, and Discover.

Are we allowed to include a blanket or flowers with our pet during the cremation process?

We encourage including flowers, letters and pictures.  If you would like to send a blanket or towel we request that they be small and made from organic fibers.

Do you provide euthanasia services?

We do not provide this service, as only a professional veterinarian may euthanize a pet. We can, however, provide you with several referrals; we have reliable partners in many states that offer humane pet euthanasia after all other wellness options have been exhausted. Please always feel free to call us for any additional help.